Monasterio, A Belmond Hotel, Cusco

Our five-day and five-night experience at Monasterio, A Belmond Hotel, Cusco was undoubtedly the most beautiful and unique part of our two-week trip to Peru! The hotel environment is elegant and beautiful, with a rich and diverse breakfast that is exquisitely delicious. I couldn't resist having a large bowl of beef broth every morning! The thoughtfully provided room oxygen and 24-hour self-service hot tea helped us quickly overcome altitude sickness and fully enjoy our trip. Additionally, the most impressive and grateful part was the hotel's sincere, thoughtful, and enthusiastic high-quality service. When we reported the noise from nearby staff working at night, the hotel manager Giuliana Garzon and front desk supervisor Miguel Leiva immediately addressed the issue. They kindly upgraded us to a deluxe suite for free to compensate for our minor inconvenience. Sunlight streamed into the room through the lush courtyard, warmly spreading over the soft and comfortable bed... Everything was so peaceful and beautiful, like a scene from a movie. The perfect rest and relaxation completely erased our travel fatigue. Tasting the delicious desserts and fragrant Inca tea sent by the hotel, I wished time could stop at that moment! During those days, manager Giuliana Garzon and front desk supervisor Miguel Leiva constantly cared for our needs, providing us with many unexpected, attentive arrangements. We spent an extremely enjoyable and unforgettable few days. They also noticed my husband's birthday and arranged a delightful Italian opera dinner for us on his special day! Everyone wished him a happy birthday, and when we returned to our room, there was a birthday cake with lit candles waiting for us! We felt so happy and cherished by the thoughtful attention! Believe me, the hotel is not just a resting place during your trip; its architecture, courtyard, facilities, and excellent service deserve to be seen as a must-visit, unique, and stunning attraction in Cusco!

Beyond amazing. I loved this hotel in every way. The spacious room, the architecture and the service. You will have an amazing time there. The concierge Roger helped us planned all the activities and restaurants during our 4 days stay, he was perfect. The building is gorgeous and worth visiting. I will come back one day for sure! I definitely recommend !

Bryant the concierge was excellent and organized everything we needed around Cusco. The restaurant and food at the hotel is also excellent. Overall what makes this hotel special is the quality of the staff and the service received!

I had excellent experience with the staff from checking in with Roger/Bryan to the restaurant with Antony/Wilbert/Mario/Maria/Yolanda/Ghino. The room was phenomenal and house keeping did a great job. Thursday night the ‘special restaurant’ had an opera show with dinner that was special. Excellent experience.

The customer service was the best we’ve ever experienced anywhere in the world. The breakfast was nothing like we had ever seen. The coffee tasting and dinner was over and beyond. I had altitude sickness and was brought oxygen to my room and everything else to help me get through.